All Sales are Final

Due to the custom curation, limited event quantity, and time-sensitive nature of pre-ordered event kits, all purchases made on EventKits.Online are non-refundable and non-cancellable once payment is confirmed.

Key Policy Terms

• Pre-Orders & Custom Kits: Once your pre-order is placed and payment (via Touch ‘n Go eWallet, PayNow, or Wise) is verified, your order is locked in. We do not offer cash refunds, partial refunds, or store credit for change-of-mind, event ticket cancellations, or personal schedule changes.
• Non-Collection: It is the customer’s responsibility to collect their pre-ordered kit at the designated pick-up location near the circuit during the specified collection time window. Unclaimed kits will not be refunded, reshipped, or held for future events.
• Damaged or Missing Items: In the rare event that an item inside your kit is missing or physically defective upon collection, please notify our staff immediately at the collection point. We will inspect and replace the individual defective or missing item on the spot. Replacement requests after leaving the collection point will not be entertained.
• Event Postponement or Cancellation: If the organizer cancels or postpones the official event, your pre-ordered kit will remain valid for pickup at the rescheduled date or location. If the event is permanently canceled without a reschedule, refund decisions will be made at the sole discretion of EventKits.Online, minus any processing or payment platform fees.

Need help?

Contact us at hello@eventkits.online for questions related to refunds and returns.